Delivery & Returns
If you have any queries, please contact firstname.lastname@example.org and we will get back to you as soon as possible. Please keep in mind that we are a small family business and we have two young children, so we may not respond as quickly as some commercial giants.
You have 14 days from delivery of your purchase to let us know that you want to return your order. You will then have a further 14 days to return the item to us. Any items you want to return will need to be repackaged and we recommend that you use a delivery with proof of postage. You cover the cost of postage. Once the item has been returned, a refund will be made to the payment card within 10 business days. If we have not received the returned order within 14 days we will assume you have decided to keep your order instead. If you wish to cancel an order, you will need to email email@example.com as soon as possible. If the order has already been processed then the returns policy will then apply.
First Class - £3.70 ( delivery within 1-2 business days)
Tracked - £5.10 (delivery within 1 business day)
We offer free shipping on all UK orders over £40
Standard - £5.65 (delivery within 5-10 business days)
Tracked - £8.96 (delivery within 5-7 business days)
We provide a discounted Tracked shipping rate of £5.65 on all European orders over £40